1820 Privacy Policy
Your personal information matters to us. This document covers everything you need to know about how 1820 collects, uses, and protects your data.
What Information We Collect
Various types of information are collected while you use the 1820 platform. This data is used to enhance your experience and maintain the security of the platform.
Account Information
Your name, email address, mobile number, date of birth, and address are collected at registration. A copy of your national ID or other government-issued document may be requested for identity verification.
Payment & Transaction Information
Details of every transaction made via bKash, Nagad, or Rocket are recorded. All transactions are conducted in Bangladeshi Taka (৳ / BDT), and payment information is stored in encrypted form.
Device & Browser Information
Your device type, operating system, browser version, IP address, and app usage data are collected automatically. This information is used to improve platform quality and monitor security.
Usage Data
Behavioral data is collected — such as how long a game or betting section is used and time spent on each page. This information helps us improve the overall user experience.
Purpose & Scope of Data Use
1820 uses collected data solely for defined purposes. No data is used unnecessarily or in any way that could harm users.
- Account management: For successful registration, login, and account verification.
- Payment processing: To ensure deposits and withdrawals are completed securely and accurately.
- Ensuring Security: To prevent fraud, account hacking, and money laundering.
- Service Improvement: For fixing platform bugs, adding new features, and improving performance.
- Promotions & Communications: To inform you of new offers, bonuses, and important updates.
- Legal obligation: When required to comply with applicable law or provide information to a regulatory authority.
Cookies & Tracking Technologies
1820 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored in your browser.
Cookie Types
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language settings and theme.
- Analytics Cookies: Anonymized data is collected to understand platform usage patterns.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Data Retention & Security Measures
1820 uses industry-standard technology to protect your data. All information is stored on encrypted servers, with strict security measures in place to prevent unauthorized access.
- Encryption is applied to all data transmissions.
- Payment information is stored on separate, secured servers.
- Regular security audits are conducted.
- Only authorized staff may access data on a need-to-know basis.
- Third-party payment gateways also comply with the required security standards.
Data is not retained beyond what is necessary. After account closure, information is deleted within a set timeframe unless a legal obligation requires otherwise.
Sharing Information with Third Parties
1820 does not sell your personal data to any third party. However, limited information may be shared in specific circumstances:
- Payment provider: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
- Game Software Providers: Limited session data may be shared with third-party game providers for the proper operation of games.
- Legal obligation: Information may be disclosed to relevant authorities when required by court order, government directive, or anti-money laundering investigations.
- Business Transfers: In the event of a change in business ownership, user data may transfer to the new owner; however, this policy will remain in effect.
Outside of these cases, 1820 does not disclose your data to anyone. All third-party providers are required to adhere to strict confidentiality agreements.
Your Rights, Policy Updates & Contact
Your Data Rights
Every 1820 user holds the following rights over their personal data:
- Right of access: You may request a copy of the data we hold about you.
- Right to rectification: You may request that any incorrect or outdated information be updated.
- Right to erasure: You may request deletion of your data where there is no legal obligation to retain it.
- Right to restrict processing: You may request that your information be used only for specific purposes.
Policy Updates
1820 reserves the right to update this Privacy Policy as needed. Any changes will be announced on the platform, and the revision date will be noted at the top of this document. For significant changes, you may be notified via email or in-app notification. Continued use of the platform after any policy update constitutes your acceptance of the revised terms.
Contact
For any questions or requests regarding data protection, please contact our support team. Email: [email protected]. To learn more, FAQ Page View.